Customer Voice

Customer Testimonials

Customer feedback helps us improve machine reliability, grinding efficiency, documentation, and service response.

Feedback themes from research and industrial users.

TENCAN equipment is chosen by laboratories and manufacturers that need repeatable grinding, flexible jar selection, practical technical support, and dependable after-sales communication.

The planetary mill helped our laboratory test several materials with different jar options. The selection advice saved time before purchase.

University Materials Laboratory

Research application

For battery powder preparation, contamination control and batch repeatability were important. TENCAN supported jar and media matching clearly.

Battery Material Producer

Industrial R&D

The equipment arrived with practical documents, and the service team responded quickly when our operators needed maintenance guidance.

Laboratory Equipment Distributor

Export cooperation

Repeatable Grinding

Stable speed control and suitable jar matching support consistent sample preparation.

Maintenance Support

Spare parts and operation guidance help users keep machines in service.

Responsive Communication

Sales and technical teams follow up with practical answers for application issues.

Our Commitment

TENCAN has always focused on the research, manufacturing, and service of laboratory powder equipment and scientific research instruments. Whether for university teaching experiments, research institutes working on material development, or enterprises conducting early-stage product validation, we aim to support customers with stable and reliable equipment, clear selection guidance, and timely after-sales response. Our goal is to help customers complete sample preparation, material grinding, crushing, sieving, and controlled-environment experiments more efficiently. We value every cooperation and care about the long-term performance of every machine in our customers’ laboratories.

 

Voices from Our Customers

Our laboratory mainly focuses on ceramic powders and composite material research. The XQM-4 vertical planetary ball mill from TENCAN has made our sample grinding process much more stable. The machine is easy to operate, delivers high grinding efficiency, and provides good consistency between different batches of samples. It has been very helpful in advancing our new material research projects.

—— Dr. Michael Anderson, United States, Materials Research Scientist

For our teaching experiments, we needed a machine that was both safe and easy for students to understand during the powder preparation process. TENCAN’s planetary ball mill runs smoothly and has a clear structure, making it convenient for teachers to explain and for students to operate. It has significantly improved the efficiency of our materials experiment courses.

—— Prof. Lukas Schneider, Germany, University Laboratory Director

We purchased the WXQM-(8-12) light horizontal planetary ball mill from TENCAN for small-batch sample validation. The machine has a reasonable footprint and stable grinding performance, making it suitable for repeated formulation testing in the early stages of enterprise R&D. The after-sales team also provided very practical suggestions on jar selection and grinding parameters.

—— Emma Wilson, United Kingdom, R&D Laboratory Manager

We use the XQM-4A low-temperature planetary ball mill from TENCAN to process temperature-sensitive material samples. In the past, temperature rise during grinding easily affected our samples. Now the temperature control is more stable, and the sample condition is better maintained. It has been especially helpful for battery material pretreatment and follow-up testing.

—— Dr. Emily Carter, United States, New Energy Materials Researcher

The laboratory jaw crusher is very practical for our raw material pretreatment work. The machine has a compact structure, and the discharge particle size is suitable for subsequent grinding. It is especially useful for small-batch incoming material testing. After installation, our laboratory sample preparation speed improved significantly, reducing uncertainty caused by manual crushing.

—— Kenji Tanaka, Japan, Quality Inspection Engineer

Our team uses TENCAN’s vacuum glove box for transferring and sealing air-sensitive samples. The chamber has good sealing performance, a reasonable operating space layout, and comfortable gloves. It has helped us reduce errors caused by sample exposure and has clearly improved the repeatability of our research experiments.

—— Dr. Min-Jae Park, South Korea, Polymer Materials Researcher

The greatest benefit of TENCAN’s glove box with purification system is that it gives us a more controllable experimental environment. For material processing that requires low water and oxygen levels, the equipment operates stably, and maintenance communication has been smooth. It has become an important piece of equipment for daily sample preparation in our laboratory.

—— Sophie Martin, France, Chemistry Laboratory Supervisor

We chose the WXQM-20 heavy-duty horizontal planetary ball mill from TENCAN for small-batch validation before pilot-scale testing. The machine has good loading capacity and stable performance during continuous experiments, allowing us to move more confidently from laboratory formulations to later process scale-up.

—— Dr. Marco Ricci, Italy, Powder Metallurgy Researcher

The double roller crusher performs very well in our mineral sample pretreatment process. It is easy to adjust, and the crushed material is more suitable for subsequent ball milling and sieving. It has helped us shorten the early experimental cycle and made comparison between different sample batches more reliable.

—— Carlos García, Spain, Enterprise R&D Engineer

We use TENCAN’s vertical square planetary ball mill for research on new composite powders. The machine meets our needs for fine grinding, mixing, and small sample preparation, and the ground samples show good uniformity. For graduate research projects and enterprise cooperation tests, the efficiency improvement is very obvious.

—— Dr. Ana Silva, Brazil, University Research Project Leader

TENCAN offers a complete product range, from ball mills and crushers to glove boxes. Before purchasing, we received detailed equipment selection advice. The machines arrived well-packaged, and the installation guidance was clear. The overall cooperation experience made us feel confident and reassured.

—— Robert Miller, United States, Laboratory Purchasing Manager

The soil grinding and sieving equipment has been very helpful for our sample pretreatment work. The sample grinding and sieving process is now more standardized, reducing errors caused by manual operation. For environmental testing and research projects, stable sample preparation is extremely important.

—— Dr. Olivia Brown, Australia, Environmental Materials Researcher

Our laboratory uses the XQM-0.2S micro planetary ball mill from TENCAN to process small amounts of high-value samples. The machine is compact and suitable for use inside a glove box environment. For preliminary research involving valuable materials and air-sensitive samples, it has helped us save a lot of sample cost.

—— Thomas de Vries, Netherlands, Laboratory Technical Supervisor

The combination of zirconia ball mill jars and grinding balls gives us more confidence in high-purity material grinding. The risk of contamination during grinding is lower, and the sample consistency is better. The TENCAN team also recommends suitable jar materials and grinding media according to material properties, which shows strong professionalism.

—— Dr. Erik Johansson, Sweden, New Energy Laboratory Director

After purchasing TENCAN laboratory ball milling equipment, our student experiments have become much smoother. The operating logic is clear, and both preparation before experiments and cleaning after experiments are convenient. For laboratories that frequently conduct powder preparation teaching, the equipment is highly practical.

—— Ingrid Hansen, Norway, Teaching Laboratory Administrator

The QXQM-20 full-directional planetary ball mill performs well when processing materials that are prone to sedimentation. The samples are mixed and ground more thoroughly. We use it frequently in ceramic slurry and powder modification experiments, and the machine’s stability makes our research progress more controllable.

—— Dr. Mika Korhonen, Finland, Advanced Ceramics Researcher

The stainless steel dust-free crusher has improved our laboratory working environment. Previously, the crushing process easily generated dust. Now material collection is more convenient, and the laboratory is cleaner. It is very practical for enterprise sample validation and small-batch testing.

—— Mehmet Yılmaz, Turkey, Enterprise R&D Manager

TENCAN’s glove box with purification system has helped us complete multiple pretreatment experiments for sensitive materials. The operating interface is user-friendly, the equipment is stable during use, and after-sales response is timely. For laboratories that require a controlled atmosphere, this is a trustworthy machine.

—— Dr. Omar Al-Mansoori, United Arab Emirates, Materials Engineering Consultant

We chose TENCAN equipment for early-stage experiments in our enterprise new materials project. After combining the planetary ball mill with crushing equipment, our sample preparation process became more complete. The transition from coarse crushing to fine grinding is smooth, which has significantly improved our experimental validation efficiency.

—— Faisal Al-Harbi, Saudi Arabia, Laboratory Project Manager

The laboratory jaw crusher is very suitable for ore sample pretreatment. The machine operates stably, has high crushing efficiency, and produces a discharge particle size suitable for subsequent grinding analysis. It has helped us reduce sample preparation time, allowing us to focus more on experimental data analysis.

—— Dr. Thabo Mokoena, South Africa, Mineral Processing Researcher

TENCAN’s planetary ball mill has performed well in our teaching experiments. Students can clearly understand the grinding, mixing, and dispersion processes involved in powder preparation. The machine’s safety and stability also meet the needs of experimental teaching, making course progress much smoother.

—— Mariam Hassan, Egypt, University Chemistry Experiment Instructor

We use TENCAN’s toothed roller crusher to process certain raw materials with relatively high hardness. The crushing performance is stable, and maintenance is simple. For enterprises conducting material adaptation and process validation before formal production, it provides reliable pretreatment support.

—— Dr. Diego Hernández, Mexico, Enterprise Technical Consultant

TENCAN’s low-temperature ball milling solution has been very helpful for processing our heat-sensitive samples. The temperature is easier to control during grinding, and the sample properties remain more stable. The technical team provided very specific suggestions on parameter settings, reducing the time we needed for early-stage testing.

—— Alexei Petrov, Russia, Scientific Equipment Engineer

We purchased TENCAN laboratory sieving equipment and use it together with ball mills. The particle size classification of our samples is now more standardized. The grinding, sieving, and testing processes connect smoothly, helping us improve the overall sample processing capacity of our laboratory.

—— Dr. Katarzyna Nowak, Poland, Materials Analysis Laboratory Director

The sample preparation workflow formed by the XQM-10 planetary ball mill and laboratory crushing equipment from TENCAN is suitable for our enterprise’s small-scale validation tests. The equipment is easy to operate and adjust, allowing us to quickly obtain samples suitable for testing. It is very friendly to our R&D department.

—— Jan Novák, Czech Republic, R&D Testing Engineer

The acrylic glove box is very convenient for our basic teaching and general protection experiments. The chamber has good transparency, allowing students to clearly observe the operation process. The internal space is also sufficient for routine sample transfer and simple processing, making it a very practical setup for teaching laboratories.

—— Eleni Papadopoulos, Greece, University Research Assistant

In the pretreatment stage of battery materials, we use the XQM-0.2S micro planetary ball mill and vacuum ball mill jars from TENCAN. The equipment offers high grinding efficiency, and the vacuum environment reduces the risk of material oxidation. It has helped us improve the reliability of experimental results and is very valuable for our research work.

—— Dr. Laura Nguyen, United States, Battery Materials Scientist

Our impression of TENCAN is that the product range is complete and communication is efficient. We learned about ball mills, glove boxes, and sieving equipment. The technical team was able to provide recommendations based on sample volume, target particle size, and experimental environment, making our purchasing decisions much clearer.

—— Rachel Lim, Singapore, Laboratory Operations Supervisor

The multifunctional crusher is used in our laboratory for pretreatment of various samples. It is easy to operate and clean. For teaching experiments and preliminary enterprise sample screening, it can quickly complete basic crushing tasks and save a lot of manual processing time.

—— Dr. Ahmad Rahman, Malaysia, Food and Materials Researcher

We use the TC-FT0.3 laboratory horizontal bar pin nano sand mill from TENCAN for wet dispersion and refinement experiments. The equipment is suitable for continuous testing and provides high sample processing efficiency. It is very helpful for slurry material development and allows us to complete early formulation screening faster.

—— Nattapong Srisai, Thailand, Enterprise R&D Supervisor

After combining TENCAN muffle furnace and ball milling equipment, our powder preparation and sintering experiment process became more complete. The machines are stable, and operators can get started quickly. They have been very helpful in advancing our new material research from powder preparation to heat treatment.

—— Dr. Anna Weber, Austria, Advanced Materials Laboratory Director

We place great importance on the repeatability of sample preparation. TENCAN’s planetary ball mill performs consistently across different test batches. The machine has good noise and vibration control, and maintenance is not complicated. It is suitable for long-term use in a research laboratory.

—— Lucas Peeters, Belgium, Laboratory Quality Engineer

From early communication to equipment use, the support provided by the TENCAN team has always been timely. Especially in the selection of jars, grinding balls, and milling parameters, the suggestions were very specific. After the equipment was put into use, sample preparation efficiency improved significantly, and our project progress became smoother.

—— Freja Nielsen, Denmark, Research Project Coordinator

The stainless steel vacuum glove box provides a stable environment for processing samples that are easily affected by air. The equipment has a compact structure and good sealing performance, making it suitable for daily laboratory use. It has helped us reduce uncertainty during the sample transfer process.

—— Dr. Miguel Costa, Portugal, Chemical Laboratory Director

We purchased TENCAN equipment mainly for small-scale validation before new products move into mass production. After combining planetary ball mills, crushers, and sieving equipment, our sample pretreatment process became more standardized, and the experimental data became easier to compare. This provides reliable support for later process scale-up.

—— Sean O’Connor, Ireland, Enterprise R&D Testing Manager

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If your laboratory has used TENCAN equipment, we welcome feedback about grinding results, service experience, and future improvement needs.

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